Full-Time Remote (with occasional travel within Central Scotland) An established and growing IT services provider is seeking an experienced Senior IT Support Engineer to join its technical team. This is primarily a remote position, with occasional on-site work required across the Central Belt of Scotland. This role combines high-level technical support, systems administration, and project delivery. The successful candidate will play a key role in maintaining, improving, and securing client IT environments while contributing to wider infrastructure and service improvements. This opportunity would suit an experienced support professional looking to progress into more senior technical responsibilities within a forward-thinking environment. Key Responsibilities End-User Support: Deliver expert-level remote and on-site technical support via telephone and service desk systems. Troubleshoot, investigate, and resolve complex user and infrastructure issues. Project Delivery: Lead and contribute to infrastructure projects including server upgrades, workstation deployments, cloud migrations, and network implementations. Service Improvement: Develop and implement initiatives to enhance service desk efficiency and overall service delivery. Infrastructure and Security Management: Manage and support server environments and hosted solutions Maintain Azure, Exchange Online, and Microsoft 365 environments Administer SharePoint environments Support domain services and Group ..... full job details .....