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Log in Contact SalesTechnical Support Specialist

We are seeking a highly skilled Technical Support Specialist!Salary:

£28,000 - £32,000Location:

ManchesterTeam:

Client SupportAbout Blink Payment:Blink Payment is transforming the payments landscape. Our renowned online platform, backed by a dedicated UK-based team, is at the forefront of the payment platform revolution.At Blink Payment we provide payment technology, powered by people. Innovating and utilising the latest technology. Our aim is to make keeping track of payments and getting paid as easy as possible for our clients.What makes us different:Personal Touch:

Rated 4.7 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp, and phone.Platform:

Our payment platform is secure and seamless, with every payment type your business will ever need.Simplicity:

We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform.Our core values:Bring a positive vibeStay switched onBe a problem solverNothing is too muchThe Role:We are seeking a highly skilled Technical Support Specialist who will play a pivotal role in delivering an exceptional customer experience. The ideal candidate will possess outstanding communication skills and have the unique ability to convey complex technical information in a clear and accessible manner, whether interacting with clients or collaborating with developers. You will be the bridge between the technical team and our customers, ensuring seamless issue resolution and contributing to the overall satisfaction and success of our clients.Key Responsibilities:Managing escalated tickets in a professional and diligent mannerMeticulous record keeping on SalesforceTaking ownership of complex API integration casesInteracting with clients through multiple communication channels– live chat, email, and phoneDiagnosing and resolving issues before escalation to the development/product teamSupporting and maintaining key relationships with other departments within the businessDemonstrate and promote best practices to guide first-line team membersContinuously seek opportunities to improve processes and enhance support efficiencyIdeal Candidate:Excellent attention to detail and organisational skills1-2 years’ experience within 2nd line supportExcellent communication and interpersonal skillsDemonstrable technical knowledge and support experienceA base understanding of coding – Javascript, HTML or PHP preferredAn in-depth knowledge and understanding of API integrationsWhy join Blink Payment?Come on board a fast-growing privately owned business26 Days Annual Leave + Bank HolidaysAn additional day of annual leave for your BirthdayWFH FridaysPrivate Health Insurance (Vitality)Access to Perkbox - our flexible benefits portalMatched pension contributions up to 6%Enhanced maternity/paternity leaveFrequent company social events + quarterly company off-sitesLearning and Development OpportunitiesPool, Table Tennis, and Darts in the officeAccess to office bar after workApply for this role

Think you’d make a great addition to our team? Apply for this role and we’ll be in touch.

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