Customer Operations Specialist12-month temporary contract 14.77 per hourHours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)Start Date - TBCFully office basedWe are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations SpecialistIn this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions.Responsibilities: Customer Operations SpecialistOperational DutiesAs a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email.Customer EscalationYou will assist ..... full job details .....