Every decision you make has the potential to restore confidence, resolve complex disputes and shape the standards of an entire sector. This confidential opportunity for a Director of Dispute Resolution will place you at the heart of a respected organisation, leading a large operational function while influencing strategy, governance, service quality and organisational performance. This is a rare opportunity to join the senior leadership team of an established organisation where you''ll oversee a high-performing department responsible for customer contact, case administration, adjudication and final decisions. You''ll shape the future direction of the service while ensuring fair, impartial and timely outcomes for consumers and businesses alike. What''s in it for you Salary of up to 140,000Hybrid working with a London-based officeExecutive leadership role with genuine strategic influenceOpportunity to lead organisational transformation and service improvement initiativesWork closely with regulators, government bodies and senior industry stakeholdersDrive innovation across customer service, dispute resolution and digital delivery Your responsibilities as Director of Dispute Resolution Lead the customer service, case administration, adjudication and final decision teams to deliver an efficient, high-quality dispute resolution serviceDevelop and implement operational strategy while monitoring performance, budgets and service delivery against key objectivesEnsure compliance with ..... full job details .....