One of my local government clients are currently recruiting an experienced Business Support Assistant on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: To provide a seamless local service delivery through a customer-focused, personalised service of high quality and efficiency that reflects and meets the needs of the managers and service user. Main Responsibilities: Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate. Actively listen to callers to assess and clarify the needs of the customer. Provide the customer with the most up-to-date information. Deal with inbound and outbound phone calls, e-mails and internet, in person, letter and fax enquiries. Accurately and swiftly process transactions, including debtors and creditors and update IS as appropriate, undertake banking as required Take bookings and progress paperwork and payments, to meet internal and external customer needs. Use IS to produce documents and reports to meet internal and external customer needs. Undertake follow up action to process the enquiry and keep the customer informed. Collate and prepare information packs. Envelope, sort and distribute information packs and other post. If you are interested in this vacancy, ..... full job details .....