I''m working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office). This is a role that combines hands-on problem-solving with real influence over how services evolve. You''ll be the final escalation point for complex infrastructure, networking, cloud, and application issues, supporting and mentoring the 1st and 2nd line teams while ensuring service quality stays top tier. You''ll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you''ll act as the bridge between Managed Services and Professional Services, ensuring smooth project handovers and consistent technical standards. You''ll document your work in IT Glue, build out a solid knowledge base, and engage directly with clients when needed by providing expert guidance and confident communication during escalations. They''re looking for someone with proven experience in a senior technical support or infrastructure role, ideally within an MSP. You''ll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation, along with a good understanding of ITIL practices. Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus!If you ..... full job details .....