First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.About the RoleManaging Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information.Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.Order Processing: Managing and processing orders, forms, applications, and requests.Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues.Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints.Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement.Training Staff: Training and supporting customer service staff to ensure high standards of service.Policy Implementation: Developing and implementing customer service policies and procedures.Customer Satisfaction: Ensuring customer satisfaction by providing ..... full job details .....