Complaints Dispute Resolution LeadJob title: Complaints Dispute Resolution LeadArea of work: Complaints, Customer Relationsand Dispute ResolutionContract type: Temporary (3 months initially, extension possible)Employment type: Full-timeHourly Rate: £27.48 p/hr (via Hays)Location: Hybrid (2 days in office: Wednesdayand Thursday; 3 days remote)Start date: ASAPNotice period: Maximum2 weeks - essentialOverviewThisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider.As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman''sComplaint Handling Code. You''ll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation''sresponsibilities as a registered social landlord.Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents. Key ResponsibilitiesLead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards. Investigate a ..... full job details .....