Customer Support Assistant

Sunderland

36 hours per week

Monday to Thursday: 8:30am - 5:00pm

Friday: 8:30am - 12:30pm

Pay: -17.44 umb

Contract till January 2026

Looking for a Customer Support Assistant, supporting tenants with repairs, enquiries, and service updates.

Key responsibilities:

• Be the first point of contact for inbound customer calls
• Assist with enquiries about repairs and servicing, helping prioritise and reschedule appointments.
• Update customer records accurately using internal systems.
• Make outbound calls to provide updates and support.
• Take ownership of queries and resolve them at first contact, liaising with repair managers and planners.
• Support other business areas with administrative tasks.

The successful candidate will have:

• Experience in a fast-paced, customer-focused environment.
• Strong administrative skills and confidence using technology.
• A genuine passion for helping customers and delivering excellent service.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years'' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.