IT Service ManagerPosition: Service ManagerLocation: Ringwood, Hampshire + Hybrid home workingSalary: £30 £33k DOE + Benefits + Company Profit ShareHours: 37.5 hours per weekThe RoleAs a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement.You will also hold line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and organisational objectives are achieved.Duties Include:Maintain oversight of incident, requests and problem lifecycles, including service level management.Interpret data, identifying meaningful trends, uncover problems and highlight opportunities for improvement.Line management responsibilities for support desk colleagues.Management of major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle.Responsible for the management of customer escalations.Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution.Skills and ..... full job details .....