Our client is seeking a GRADUATE Electrical Engineer for an office based Technical Support position. Very occasional on-site visits. Salary will be between -30,000 - -35,000 DOE. Monday to Friday 9:00am - 5:30pm.

Duties:

• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Troubleshoot end user technical product issues
• Remote monitoring to try to find a solution over the telephone
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• -30,000 - -35,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Degree or qualifications in either Electrical, Engineering, Technical
• An electrical background is ideal and any metering experience that would be a benefit
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.