18 month contractFully remoteDescriptionCritical Situation Manager required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global critical situations process.This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK.Key ResponsibilitiesCritical Situation Ownership Lead and manage critical customer escalations, ensuring adherence to the critical situations process. Drive timely, accurate communication and provide clear incident ownership. Coordinate technical and non technical teams to accelerate issue resolution.Visibility andamp; Escalation Management Provide internal visibility for complex, mission critical, or politically sensitive incidents. Identify systemic issues and escalate them to the appropriate engineering, process, or leadership groups.Cross Group Communication andamp; Leadership Engage confidently with customer and partner stakeholders, including senior executives. Mentor internal support teams to ensure consistent, high quality execution of the critical situations process.Required Experience, Skills and ..... full job details .....