The Customer Service Coordinator/ Logistics Administrator role in the retail industry involves providing excellent support to customers and ensuring smooth communication across various channels. This permanent position is based in London and requires a detail-oriented individual who can manage customer inquiries efficiently.Client DetailsThis opportunity is with a small-sized organisation operating in the sustainable beauty sector. The company is known for its commitment to delivering quality products and providing outstanding service to its customers.DescriptionManaging the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure playersProcessing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.Liaising with 3PLs, Sales team and customers regarding order queriesDealing with stock issues effectivelyActively seeking improvement on logistics processes to reduce costIdentifying and resolving shipping issues and creating best practiceResponsible for setting up and creating new lines with customersAd hoc activities to support Supply Chain and the wider teamMicrosoft Dynamics experience usefulProfileKnowledge of the logistics flow and process within an FMCG businessStrong organisational and time management skillsAnalytical and accurateProblem solving and ''can do'' approachExcellent knowledge and use of Microsoft Office ..... full job details .....