Job Description Join our client as a 1st Line IT Helpdesk Team Leader and lead a dynamic support team delivering fast, reliable IT services. If you''re technically strong, customer-focused, and ready to drive service excellence across multiple sites, this is your next step. IT Helpdesk Team Leader (1st Line) Team Lead Rotherham Full-time Permanent Benefits: Competitive salary Travel expenses between sites Professional development support Inclusive and supportive work culture Equal opportunity employer Disability Confident scheme Job Description and Duties Our client, a respected education and training provider, is seeking a 1st Line IT Helpdesk Team Leader to oversee the day-to-day operations of their frontline IT support team. This hands-on role combines technical expertise with leadership, ensuring efficient ticket management, SLA compliance, and a high-quality user experience. You ll act as the first point of escalation, guide the team in troubleshooting, and promote continuous improvement. Based primarily at the Rotherham site, you ll also travel to other locations as needed. Reporting to the Director of IT and Digital, you ll have autonomy to make operational decisions within agreed guidelines. Key Responsibilities: Lead daily operations of the 1st Line Helpdesk Ensure timely, professional handling of enquiries Support accurate issue logging and resolution Act as an escalation point for complex issues Build strong relationships with users and clients ..... full job details .....