IT Technician in a College Your new company A college in Merseyside has approached Hays looking for an Interim IT Technician to start immediately. The college is one of the largest in the Northwest with four outstanding campuses. You will be joining a team of 6 IT professionals and reporting to the head of IT. This role will be on-site 5 days a week. Your new role You will be providing 1st and 2nd line helpdesk support, assisting with hardware and software problems and technical support functions for the local area network (LAN) and wide area network (WAN).Responsibilities To provide 1st and 2nd line technical support; answering support queries and users in the use of computers and IT-enabled equipment.To have a proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements. Respond to enquiries from clients and help them resolve any hardware or software problems.To log all new calls on the call logging system, maintain a log of any software or hardware problems detected within the helpdesk and analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness.To work effectively within a team and ensure that agreed targets are met, qualitative standards achieved, and staffing/scheduling models are guaranteed to provide effective coverage for the business.What you''ll need to succeed In order to succeed, you ..... full job details .....