JOB TITLE: Cooling Field Service Engineer LOCATION: Based From Home REPORTING TO: Head of Professional Services RESPONSIBLE FOR: No Direct Reports Purpose of Role The job holder is responsible for the effective delivery of cooling field service activities across the complete range of refrigeration and air conditioning equipment, particularly in Datacentre environments. Key Responsibilities Technical - Performing assembly/installation on all equipment across the entire product range - Performing start up/commissioning on all equipment across the entire product line on single module and multi-module systems - Performing preventative maintenance and unscheduled maintenance repairs on all equipment across the entire product line on single module and multi-module systems - Carrying out site investigations involving refrigeration and air conditioning analysis, site surveys and customer consultations. These may need to be carried out in conjunction with Sales Personnel, other Senior Engineers and Senior Management - Performing project co-ordination duties, including management of installation, during site implementation Client Service - Ensuring excellent client service is provided at all times - Working closely with the Service Desk to ensure that cooling activities are delivered effectively and that agreed service levels and quality targets are met - Where required, training clients on the function and operation of their installed equipment Problem Solving - ..... full job details .....