Clermont Charing CrossRefresh and recharge in the heart of London''s Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone''s throw from Trafalgar Square and the Strand. Enjoy the buzz of London''s busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.What youll be doingAre you the go-to person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit.In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the face of the hotel, you will be the reason our guests rave about their experience and choose to return.What youll bringA strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progressComfort in a front-line role, confidently engaging with guests and the publicEmpathy and the ability to build relationships, fostering a welcoming and inclusive atmosphereAn open personality that is relaxed and natural in interactions, making guests feel at easeStrong attention to detail and accuracy in all tasks, ensuring guest satisfactionA demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamicPrevious experience in a fast-paced service environment, showcasing adaptability and resilienceWhat youll get in returnAs well as all the things you''d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, well take care of you at every step of your journey so that you can take care of our guests.In fact, were so committed to this that our People Promise sets out how you can expect us to support you at every step of your application and your career with us. Whether thats your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development and Growth - Were here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing

You work hard, so well always help your money work hard for you! Some of the great things you can take advantage of include:Wage Stream

Youll be paid monthly, but have access to your earned salary before payday should you need itDiscounts and Perks

Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend

Earn up to £1000 when friends join our teamInterest-Free Loans

Season ticket loans to make commuting easierMental and Physical Well-being - Were here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line

Free, confidential adviceBe Well Platform

Our Online fitness and wellness resourcesGym Discounts and Cycle to Work SchemeRecognition and Community

Were proud of everything we achieve, so we always celebrate our extraordinary team and culture.Wonderful People Awards

Monthly, quarterly, and annual recognitionSocial and Seasonal Events

Fun, inclusive celebrationsPeople Council

A platform for every voicePaid Volunteering Days

Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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