OverviewAn exciting opportunity has arisen for a qualified administrator to join our Autism/ADHD Diagnostic Team. The post holder will have direct contact with our service users and will be responsible for delivering a high standard of administrative support to both our service user group and our team of practitioners. If you are highly motivated, skilled in all aspects of administration and possess a can do attitude, this might be the role for you.

This is a full time position, but we would be happy to consider job share.

Benefits

Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.

Flexible working opportunities to support your work/life balance

Access to Continued Professional Development

Involvement in improvement and research activities

Health and Wellbeing activities and access to an excellent staff wellbeing service

Access to staff discounts across retail, leisure and travel

Main Duties and Responsibilities

Provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed.

Obtain thorough and accurate information when taking telephone calls and uploading self/paper referrals ensuring appropriate information is passed to relevant duty staff.

Ensure priority referrals are processed within a timely manner adhering to service policy and procedures at all times.

Take a key role in managing waiting lists and allocating patients to appropriate clinicians.

Ensure accurate recording and updating of data systems, both manual and computerised and respond to requests for reports from both local and national systems.

You must be confident in the use of a range of computer applications, including Excel, PowerPoint, Outlook and Microsoft Word.

Organise interpreters on request ensuring accurate patient details are recorded including appointment times, dates and venue.

Take minutes of meetings as directed by the office manager.

Book meetings and organise rooms.

Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available to therapists/clinicians on request.

Ensure adequate supplies of stationary.

Provide a photocopying service.

Process incoming and outgoing mail and distribute accordingly.

Work with client group in a non-judgemental and confidential manner, ensuring that you maintain high standards of care when dealing with patients over the phone and face to face.

Participate in monthly team meetings.

Work effectively both in a team situation and on one’s own initiative.

Work effectively under very demanding and sometimes stressful situations.

Have an awareness of and adhere to all policies and procedures relating to this service.

Prioritise own workload ensuring duties are carried out to a high standard.

Take responsibility for own health and safety and the health and safety of others ensuring any potential risk is reported immediately to the relevant departments.

Take responsibility for own personal development, keeping up to date with organisational/service changes and mandatory training including Safeguarding and Governance training.

You must have a flexible and can do attitude towards work demonstrating excellent team working abilities, assisting and supporting colleagues.

General Duties

To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.

To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.

To be aware of and work towards the Trusts strategic goals.

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

This advert closes on Sunday 5 Oct 2025

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