Resident Liaison OfficerThis is a mobile role, with travel across Yorkshire and other regional locations as required.Location: Multiple locations across the North of England Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am to 4:30pm Start: ImmediateWe are currently recruiting for an experienced Resident Liaison Officer to join a busy social housing refurbishment programme on a six-month temporary contract (initially).The role will involve extensive travel across locations including North Yorkshire, Leeds, Sheffield, Hull, Rotherham, Northumberland and Liverpool. Applicants must therefore be comfortable travelling regularly and have access to their own vehicle. Key ResponsibilitiesProactively following up on properties where access has not been gained and arranging retrofit survey appointmentsActing as the main point of contact for residents throughout the worksClearly communicating the nature, scope and timescales of planned worksBuilding positive relationships with residents and local communitiesCoordinating access arrangements to help ensure works remain on scheduleHandling resident queries, concerns and sensitive situations professionally and empatheticallyResolving access or resident-related issues promptly, escalating where necessaryMaintaining accurate records of communications, appointments and issue resolutionsSupporting wider resident and community engagement activitiesAbout YouTo be considered, you will need:Previous experience in a similar customer or ..... full job details .....