1st Line Engineer, Ringwood, £28,000As a 1st Line Engineer for this innovative technology company, you ll be the first point of contact for technical support, troubleshooting IT issues, and ensuring smooth operations for a diverse client base. With two positions available one requiring hardware expertise you ll have the opportunity to develop your skills in a supportive and fast-paced environment.Background and BenefitsOur client is a well-established IT solutions provider, known for delivering cutting-edge technology services to businesses across multiple industries. With a strong focus on professional development, they offer a collaborative environment where employees can grow and progress internally.Alongside career development opportunities, they also offer: Competitive salaryCompany pension schemeTraining and certification supportSupportive and friendly team environment 1st Line Engineer Responsibilities Responding to and resolving technical support queries efficientlyDiagnosing software and hardware faults (for one role, hands-on hardware support is required)Assisting with system installations, configurations, and updatesEscalating complex issues to senior engineers when necessaryProviding excellent customer service and clear technical guidance 1st Line Engineer Skills and Experience Required Previous experience in an IT support role (1st line or similar)Strong troubleshooting skills with Windows environments and IT infrastructureKnowledge of networking principles and ..... full job details .....