Complaint HandlerPAY RATE: 16.59 per hour Contract length: 6 months Start Date: 22nd June Location: Newport (NP10) - Moving to Cardiff in September 2026WORKING PATTERN: For the first three months of your assignment you will be 100% office based attending our office in Newport. After three months you will move to hybrid which involves spending at least two days per week, or 40% of our time, in Newport and moving to our new office in Cardiff from September. We''ll just need your commitment to 35 hours across Mon-Fri (9am-5pm).We''re looking for problem solvers with a curious mind! Could you ask the right questions to investigate the complex needs of our customers?About this opportunityConsumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them under our various brands.When mistakes happen it''s the role of our Complaints Handlers to investigate disputes and to put things right and get the best outcome for the customer.As a Complaint Handler, you''d be working in a dedicated team investigating and working a portfolio of complaints and disputes with some daily goals to strive for.We''re a friendly bunch, helpful and dedicated who''d tell you that no two days are ever the same!Day to day, you''ll be:Collaborating closely with colleagues, customers, dealers, even manufacturers - talking (or writing to) a wide variety of people, in some cases senior customers within major motor brands.Balancing ..... full job details .....