Onsite level 2 IT support for your users in hardware and software problemsContact us directly if you have any questions about this open job positionExperience resolving problems sitting with the userStrong Customer-centric levels of service.Comfortable in a number of deskside and Networking technologies.Experience in asset / inventory managementDue to the varied nature of the role, it may be subject to enhanced referencing or vettingAs part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for Lab-based IT within our client''s pharmaceutical facilities. You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.Your role is a varied, and will typically include the following:Incident Diagnosis and ResolutionHands and Feet support for Network, Infrastructure and ApplicationIMACDIT Asset ManagementBe part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.Buddy programInternal career development programInternational job opportunitiesMedical cash planOnboarding programJob-Id: 17912 IT Support Engineer (Irvine, Scotland) UK – Irvine, Scotland Drag''n''Drop Files hereorClick to browse filesI want to be considered for future recruitment. Read more

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