Overview

Digital Transformation Lead - Harness North (Full Time)Harness North Primary Care Network (PCN) is seeking a dynamic and experienced Digital and Transformation Lead (DTL) to support the coordination and delivery of high-quality, innovative primary care services. The DTL will lead operational management, digital transformation, and service redesign across the PCN, in line with the Network Contract DES, ARRS framework, and NHS priorities.Responsibilities

Lead the delivery and continuous development of PCN services in line with the Network Contract DES, Investment and Impact Fund (IIF), PCN neighbourhood development and evolving NHS priorities.Ensure timely and accurate submissions for DES, IIF, Enhanced Services and other income-generating initiatives, working closely with clinical and administrative teams.Design and implement new models of care that maximise the impact of the multidisciplinary team and embed digital tools and pathways effectively.Develop and maintain comprehensive Standard Operating Procedures (SOPs), governance framework and business continuity plans to support business resilience.Lead the strategic implementation and optimisation of digital transformation programmes across member practices, including but not limited to:Cloud-based telephonyDigital triage platformsAbtrace optimisationEMIS Hub and workflow standardisationRepresent the PCN at digital transformation forums and other external networks.Act as the primary liaison with key internal and external stakeholders, including practice managers, clinical leads, ICB digital transformation teams, IT support providers, and external contractors.Monitor and evaluate the impact of digital initiatives, using data dashboards, feedback, and quality improvement methodologies to inform continuous improvement.Commit to ongoing professional development, including training in digital health, leadership, service redesign and change management.Lead the transformation and operational delivery of the Enhanced Access Hub, including digital triage, capacity planning, reporting and continuous service improvement.Support the design and implementation of Neighbourhood Models of Care, aligned to integrated neighbourhood teams and local place-based priorities.Facilitate cross-practice collaboration and standardisation of pathways across the PCN for long-term condition management, urgent care access and preventative health.Work with local partners (e.g., community services, mental health providers, local authority teams) to support integrated service models.Drive patient-facing digital innovations (e.g., online consultation tools, NHS App optimisation, patient education platforms) to enhance access and self-management.Champion digital inclusion and ensure equitable access to digital services for diverse and underserved populations.Contribute to the creation and delivery of a PCN-wide digital and transformation roadmap aligned with local ICS strategy.Knowledge, Skills and Qualifications

EssentialSignificant and demonstrable knowledge and understanding of PCN networks and their prioritiesExceptional organisation and administrative skillsKnowledge of Microsoft Office Software / Outlook / PowerPoint and ExcelGood oral and written communication skillsDesirableEMIS Clinical systems experienceA general understanding of the NHS and the way it works both locally and nationally.Experience

EssentialDemonstrable experience of general practice and primary careDemonstrable experience in successfully supporting delivery of new initiativesExperience of developing and managing relationships with a variety of clients and stakeholdersDesirableSignificant and demonstrable management experience in the NHSExperience of increasing participation in an initiative through communication and engagementLocal knowledgeQualifications

EssentialDegree or equivalent level education OR ability to demonstrate competency at this levelDesirableProject Management Certificate (QSIR) or Prince 2Other

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (DBS).

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