Are you a tech troubleshooting expert? Your next career adventure awaits! We re on the lookout for Service Desk Analysts to join our dynamic team in Neath on a full-time, permanent basis! If you re passionate about solving technical challenges, this is the role for you. Who We Are: At Marston Holdings, we are growing fast, and a key part of that growth is our Technology division. We proudly include Videalert and Vortex in our portfolio, making us the UK s leading supplier of intelligent traffic enforcement and smart city solutions. Together, we leverage cleantech technologies and real-time data to drive environmental change while maintaining the highest productivity and the lowest operational costs. We re leading the way in decarbonisation efforts globally with our innovative environmental sensors, networks, and data solutions. Why Join Us? Hybrid Work Model: Enjoy a mix of office-based (Monday-Friday) and weekend home working. Rotational Hours: 37.5 hours/week covering business hours from 7:00 AM to 7:00 PM, including Bank Holidays. What You ll Be Doing: As the first point of contact for customer support, you ll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our service desk portal. Proactively checking client systems ..... full job details .....