IT Support Engineer

IT Support Engineer | Hertfordshire area, with occasional UK travel | up to -35,000

Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?

This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You''ll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.

It''s a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You''ll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.

What You''ll Do:

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
• Triage and resolve incidents according to priority and business impact.
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
• Administer users and access through Active Directory and Entra ID.
• Support MFA, Conditional Access, Intune and Microsoft Defender.
• Complete joiner, mover and leaver processes.
• Assist with patching, endpoint compliance and vulnerability remediation.
• Maintain accurate asset, licence, subscription and telecoms records.
• Work with senior IT colleagues and external suppliers on more complex incidents.
• Improve documentation, knowledge articles and support processes.

What You''ll Bring:

• Experience in an IT support, helpdesk or desktop-support role.
• Strong Windows desktop troubleshooting skills.
• Practical Microsoft 365 support experience.
• Working knowledge of Active Directory or Entra ID.
• Exposure to Microsoft Defender or related endpoint-security tooling.
• Basic networking knowledge.
• Strong customer service, communication and troubleshooting skills.
• Experience supporting remote or multisite users.
• The ability to travel occasionally within the UK.

Why You Should Apply:

• Work with a modern Microsoft technology stack.
• Gain further exposure to cloud identity, endpoint management and security.
• Take genuine ownership of incidents and user outcomes.
• Join a collaborative, forward-thinking IT team.
• Build experience relevant to senior support, infrastructure, cloud or security positions.

Ready to Apply?
Contact Daniel Newton to find out more.

Please apply with a CV and a cover letter outlining why you''re perfect for the role.

Know someone great for the job? We offer a referral scheme, just get in touch!

Note: We do our best to respond to every application, but due to volume, we can''t always guarantee it. If you haven''t heard back within 7 days, unfortunately, you haven''t been successful this time. Keep an eye on our site for new opportunities!