Senior Customer Service Advisor / Training Support Officer

Location: Mandela House, CB2 1BY
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 16.37 per hour 
Job Ref: (phone number removed)
 
Responsibilities

• Provide high-level customer service support for revenue and benefits inquiries.
• Assist in the development and delivery of training programs for the customer service team.
• Resolve complex customer queries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to improve service delivery and customer satisfaction.
• Ensure compliance with relevant policies, procedures, and regulations.
• Identify opportunities for process improvements and contribute to their implementation.

Person Specification

• Strong administrative skills with attention to detail.
• Proven experience in a high-volume customer-facing role.
• Excellent communication skills, both verbal and written.
• Ability to coach and mentor team members effectively.
• Strong numeracy skills and ability to handle financial information.
• Experience and training in revenue and benefits services.
• Ability to work independently and as part of a team.

 
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