Job Title: Customer Service Officer

Client: Local Authority in Croydon

Location:FULLY OFFICE BASED IN TOWN CORYDON 5 DAYS A WEEK

Hourly rate: -17.04 PAYE

Contract Length: 4 month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours- (8AM-6PM)

ASAP Start

Job Duties:

• Being the first point of contact for interaction FOR THE HOUSING CONTACT CENTRE
• Take decisions within established procedures dealing with end user and prescriber queries and issues.
• Ability to work flexibly to support the move to stretched working days and weekend operating as required.
• Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
• Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

• Ability to communicate clearly and effectively with a wide range of customers.
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  Ability to interact using an empathetic and tactful manner with those who are distressed, irate and aggressive.
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  Ability and commitment to seek and act on feedback in order to continually improve own performance.
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  Ability to gather and record customer information accurately.
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  Ability to quickly develop a good working knowledge of the section''s information systems and be able to use these systems as appropriate to the level of work being undertaken.
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  Able to build successful working relationships within a team.
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  Understand and able to maintain confidentiality when handling customer enquiries and other information in line with Council requirements and the Data Protection Act/GDPR.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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