1st Line IT Support Engineer ( Please note MSP experience is highly desirable) Location: Hertfordshire Salary: £28,000 - £30,000 with Working from home My client, a highly successful and well-established business based in Hertfordshire, is looking to add a 1st Line IT Support Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally. This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You''ll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology. Role: Providing day-to-day 1st Line support to internal users. Logging, managing, and resolving tickets through the Service Desk. Troubleshooting hardware and software issues across desktop environments. Supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Managing users, permissions, and access via Active Directory. Working closely with senior engineers to escalate and resolve more ..... full job details .....