Used Car Area Manager Passenger Cars Location: Field-based (covering UK retailer network in and around Midlands, Yorkshire and Wales) Contract: Full-time, Permanent Salary: £45-50K DOE + 20% Bonus + Company Car About the Role We re looking for an experienced and commercially driven Used Car Area Manager (UCAM) to join our team! In this pivotal field-based role, you ll be responsible for developing and improving the sales performance and profitability of Volkswagen Passenger Cars retailers. Working closely with retailer management teams and brand field colleagues, you ll provide expert guidance, coaching, and analysis to improve the professionalism, performance, and customer experience of retailer used car departments. You ll ensure retailers are aligned with the short, medium, and long-term objectives of the brand while driving sustainable growth and compliance with Approved Used standards. Key Responsibilities As a Used Car Area Manager, you will: • Build strong relationships with retailers and brand colleagues to deliver sales and profitability objectives. • Diagnose performance issues using KPIs and balanced scorecards, creating SMART action plans to drive improvement. • Focus on key operational areas including stock profile, preparation, presentation, sales processes, and team capability. • Ensure a high-quality customer experience for used car buyers in line with brand standards. • Conduct structured financial reviews with stakeholders, identifying risks and ..... full job details .....