If you''ve worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer!Location: Gloucester and Home BasedShift Pattern: Rotating shifts between 08:00-20:00 - 35 hours per weekWeek 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week)Week 3 - 08:00-16:00 Office BasedWeek 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week)Purpose of the RoleDeliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth.Key ResponsibilitiesRespond to customer queries via phone, email, chat, and letters.Update CRM systems with account changes and notes.Triage faults and schedule engineer visits.Assist with billing, payments, and account queries.Promote products and packages.Meet SLAs and KPIs to ensure high customer satisfaction.Collaborate with colleagues and contribute to team morale.Suggest relevant up-sell/cross-sell opportunities.Skills and ExperienceEssential:Strong communication and interpersonal skills.Confident IT skills.Ability to work in a fast-paced environment.Organised, self-motivated, and problem-solving mindset.BenefitsUp to 12% bonusAnnual cost-of-living pay review33 days holiday (incl. bank holidays) + option to buy 2 extra weeksEnhanced ..... full job details .....