Equus Software is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.

About The Role

Reporting to the Global Client Success Senior Manager, the Global Client Success Manager will be the day-to-day contact for our clients and Global Client Success teams (GCS) in delivering exceptional service and support to our global client base throughout the entire client lifecycle. The role plays a critical role in driving seamless client onboarding, ongoing delight and retention, and growth of our products and services through proactive engagement and collaboration with our clients at all stakeholder levels.

This position will be in a hybrid work setup. No sponsorships available.

RESPONSIBILITIES:

Serve as the primary point of contact for a portfolio of global clients and GCS teams, ensuring exceptional service deliveryDrive seamless client onboarding, ensuring clients are set up for success from the startProactively engage with clients to understand their needs and identify opportunities for growthCollaborate with cross-functional teams to ensure the successful roll-out of client solutionsLead and develop a team of Client Success Analysts, providing guidance and supportAnalyze client data and feedback to identify trends and opportunities for our client''s improvementBuild and maintain strong relationships with key client contacts and serve as a trusted advisorDevelop and implement strategies to drive client satisfaction, retention, and growthContribute to the development of best practices and processes to enhance the client experience

CORE COMPETENCIES:

Ability to build and maintain strong relationships with clients at all levels, understanding their needs and challenges to deliver exceptional service and supportStrong verbal and written communication skills, with the ability to articulate complex ideas and solutions clearly and effectively to clients and internal teamsProficiency in identifying and resolving client issues and challenges, leveraging creative and innovative solutions to drive client successExperience in leading and developing a team of Client Success Analysts, providing guidance, coaching, and support to achieve team goals and deliver exceptional resultsCommitment to advocating for clients within the organization, ensuring their needs are met and their voices are heard in product and service developmentStrong focus on delivering results and driving client success, with a record of accomplishment of achieving and exceeding client satisfaction and retention goalsAbility to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and client needs to ensure ongoing success

Requirements

Bachelor''s Degree in a business or software-related field or equivalent work experienceMinimum of 5 years of experience in software implementation, client success, account management, or a related fieldExperience managing a team, coaching, mentoring and developmentProven experience delivering successful projects on time and budgetAdvanced proficiency in Microsoft Office and experience with Confluence/Jira and Project Management softwareStrong analytical skills and attention to detail

This role offers a unique opportunity to drive success for our clients and contribute to our company''s growth and success in the global mobility industry. If you are a strategic thinking deliverer with a passion for client success and leadership, we invite you to apply for this exciting role.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function OtherIndustries Non-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Equus Software by 2xSign in to set job alerts for “Customer Success Manager” roles.

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