Your new company Working for an independent body set up by the Welsh Government who liaises with the public regarding their experiences of Health and Social Care across Wales.Your new role Engagement: Confidently interact with people face-to-face when out engaging.Be the first point of contact for incoming emails: Confidently use Outlook and manage multiple mailboxes.Confidently handle calls from the public regarding enquiries and concerns.Handle challenging calls: Confidently manage difficult callers.Use Microsoft Word and Excel: Confidently use MS packages.Data entry and management using CRM systems.What you''ll need to succeed Strong interpersonal and communication skills, with confidence in engaging with the publicExperience of working in a customer-facing roleAdministrative experienceMust pass DBS checkWhat you''ll get in return 14.05 per hourMonday to Friday, 8:30am-4:30pm (37.5 hours)Primarily office-based, with the flexibility to work remotely when requiredGood public transport links and parking3 months temp with possible extension DBS check covered by agencyWhat you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of ..... full job details .....