The Programme Specialist EMEA role involves supporting customer service initiatives within the technology and telecoms industry. This position is based in Reading and requires a detail-oriented individual to manage programmes effectively across the EMEA region.

Client Details

Programme Specialist EMEA, Reading: The employer is a medium-sized organisation operating in the technology sector. They focus on delivering innovative solutions for their clients, ensuring high-quality customer service and operational efficiency.

Description

Programme Specialist EMEA, Reading

• Act as the interface between Sales and Operations to define demand and supply plans
• Coordinate and manage customer service programmes across the EMEA region.
• Develop detailed forecasts for planning meetings
• Manage customer product portfolios and ensure data accuracy across systems
• Coordinate onboarding of new tools/products, ensuring compliance with internal processes
• Handle customer escalations and bulk order distributions
• Support tool and equipment programmes, including warranty and dealer distributions
• Liaise with internal teams to manage inventory and shipping logistics
• Monitor programme performance and support continuous improvement initiative
• Monitor programme performance and ensure alignment with organisational goals.
• Collaborate with internal teams to improve service delivery processes.

Profile

A successful Programme Specialist EMEA should have:

• Experience in managing programmes or projects.
• Strong organisational skills and attention to detail.
• Ability to analyse data and generate actionable insights.
• Proficiency in using relevant software tools for project management and reporting.
• Excellent communication and stakeholder management abilities.
• Knowledge of EMEA regulations and market dynamics.
• A proactive approach to problem-solving and process improvement.

Job Offer

• Competitive salary range of -35,000 to -40,000 per annum.
• Permanent role offering stability and career growth opportunities.
• Generous holiday allowance and supportive work environment.
• Exposure to international operations within the EMEA region.
• Opportunities to enhance your skills and take on new challenges.

If you''re ready to take the next step in your career as a Programme Specialist EMEA in Reading, apply now to join a forward-thinking organisation in the technology and telecoms sector!