Technical Services EngineerUp to 43,000 plus shift allowance, annual bonus and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (Pattern of days, days, nights) You will be part of our clients UK Technical Services Team and will be responding to a variety of IT incidents and service requests across Infrastructure, Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.We are looking for individuals who take ownership of their work and are committed to providing service to customers. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations.A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include:Monitor, Categorise, set priority of incoming tickets (incident, problem, request)Manage your daily schedule by working through service dashboards and prioritising ticketsEvent Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup and DR infrastructureCommunication with customers as required; keeping ..... full job details .....