Technical Support Advisor – Electromechanical Expertise

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Job Detail

Salary 40,000

Job Description

Due to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us.

If you have hands-on experience with

Bakery and Catering equipment

and a strong technical background, this role could be a perfect fit. Whether you’re an

Electromechanical Technical Advisor

or an

Engineer

ready to step into a support position, we want to hear from you!

Your Role

As our

Technical Support Advisor , you’ll be the go-to expert, assisting

field-based engineers

in diagnosing and resolving technical issues efficiently. Your responsibilities will include:

Providing real-time technical support

to engineers to troubleshoot faults

Interpreting technical manuals

to ensure accurate part identification

Assessing the priority of reactive calls

based on severity

Triage jobs

to streamline resource planning and improve efficiency

Transcribing verbal technical details

from engineers into company systems

Identifying, diagnosing, and resolving

technical issues with precision

What You Bring

We’re looking for someone with a strong technical skillset and problem-solving mindset. You should have:

Solid understanding of

wiring schematics and technical documentation

Expertise in

electrical and mechanical systems

Sharp

analytical and problem-solving skills

Strong

communication abilities

A high level of

computer literacy

Familiarity with

industry-specific tools and technologies

The ability to

research and adapt

to new equipment

Company Information

Who are we?

Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows: –

Nationwide reactive maintenanceHygienic Deep cleaning and Planned maintenance servicesRefurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments: –

New (2021) Technical response centreAward Winning research, Innovation, and recycling facilityIndustry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

Training in our City and Guilds accredited academyJob Specific Uniform and tooling for all rolesCompany wide fun days and charity eventsCompany Pension32 days holiday per yearRegular staff ‘treats’ for employees and their families

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