At Gather and Gather, we are known as one of the UK and Ireland''s most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a hands-on General Manager to work with us at prestigious workplace site in Bristol.Location: BS1 5LFRate of pay: £36,500 - £40,000 per annumWorking pattern: 40 hours per week, 7am - 3.30pm Monday - FridayOverview

As General Manager you will have a strong management background, a passion and flair for Front of House customer service. You will be hands on, leading from the front, driving standards and customer experience. You will ensure your Head Chef and team use the freshest, seasonal ingredients to create daily Gather and Gather menus, ensure that every cup of coffee is extracted to perfection, and that baked goods and retail displays are presented to the highest standard. You will demonstrate strong coaching skills to support the development of your team and build solid client and customer relationships to support business growth. You will oversee all financials to ensure targets and budgets are achieved.Key responsibilities

Relationship Management

Be the first point of reference for all client comments and concerns and take any necessary action.Actively gain customer feedback and use the information to improve the offering at the business.Finance

Ensure the site achieves the financial targets agreed with the client in line with the budget.Identify and implement a timely strategy to overcome shortfalls if the budget is not being achieved.Maximise income at the site through effective purchasing, marketing and revenue/waste control.Managing/Developing a Team

Provide effective performance management and appraisals to all Front of House staff and the Head Chef.Ensure induction, initial skills and on-the-job training is provided for all Front of House staff to ensure service aligns with client expectations and CHandCO standards.Use outputs from performance management to identify training needs and work with CHandCO to address these needs.Health and Safety

Keep up to date with COSHH and HACCP procedures and methods.Most importantly, take pride in what you do and have fun doing it!What’s in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits and development opportunities to keep you content.Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceEye careA great wellbeing strategy - including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchers

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