Overview

Location: Manchester, Liverpool, Bolton, Southport, Newcastle. Hybrid working available with the flexibility to work from home and collaborate in-office when needed. We offer hybrid and flexible working practices balancing home working with time in modern offices.We are hiring a Head of Estates. At Fletchers Group, we are proud of our supportive culture, collaborative teams, and commitment to creating an environment where people thrive. We are looking for a dynamic Head of Estates to lead the way in shaping and maintaining our offices and support functions. This role will oversee office management, logistics, and health and safety compliance across our estate, ensuring every colleague has access to inspirational, productive, and safe workspaces. With the backing of a dedicated support team and a business that invests in its people, you will play a vital part in delivering highly effective operations that help our colleagues do their best work. In return, we offer great benefits, professional growth opportunities, and the chance to make a real impact within a values-driven organisation that puts people first.In Return Fletchers Offers35 hours working weekBonus scheme (subject to targets being met)35 days holiday a year including bank holidays and Christmas Closure; option to purchase up to 3 extra days per year (up to long service award the 3 days after your 5th, 7th, and 9th full year)Pension scheme with tax-efficient salary sacrifice optionLife Assurance PolicyMedicash policy to cover some dental, optical and other medical expensesCompany sick payEnhanced Maternity, Paternity and IVF schemesFlexible, agile working environment with a positive work-life balanceVaried calendar of funded company social eventsMonthly voucher awards for winning nomineesA genuinely supportive and friendly cultureOngoing training and professional development opportunitiesMain ResponsibilitiesEstate and Facilities Maintenance

- Successfully manage an expanding nationwide estate of offices reporting to the Director of Technology, including supporting the Director of Integration with the seamless integration of new offices into the estate. Manage the Facilities and Maintenance team and act as the key coordinator for all logistics, health and safety, facilities management, and office-related requirements for the Fletchers Group, leading a highly effective Support function across Facilities and Maintenance, Front of House and Post teams.Budget control oversight and management of facilities supply chain to maximise value and ensure spend is within budgets; services should be appropriate and high standard.FM/Logistics implement seamless logistical support across the estate with full provision of products and services required at all offices to support colleagues.Health and Safety implement a full HandS and DSE/FA/FM/PPM system across the estate to achieve full compliance and ensure safety and wellbeing of colleagues and visitors.Disaster Recovery and Business Continuity planning with the DR/BC Project Manager to ensure workspace provision if any office is inoperable.Scalability implement scalable processes and plans to meet FM, Logistics, and HandS requirements for an expanding estate.Front of House

- Implement and manage a highly effective Front of House team to deliver class-leading colleague support and visitor experience across the estate.Harmonise FoH practices with the Executive Business Support Team across the estate beyond the Southport team.Plan future FoH requirements for scalability with ExCo and Director of Integration.Post Function

- Implement and manage a highly effective Post function including inbound/outbound correspondence, document storage and destruction, and support to Legal teams as required.People ManagementLead the Facilities, Front of House and Post Function teams, directly managing the Estates Manager and Front of House Supervisor.Develop forward planning for Support team growth with Finance to ensure headcount spend is proportionate.Be an effective liaison for colleague office, facilities and logistics issues across the Fletchers Group.Coach, develop and support managers and Supervisors to achieve excellent people leadership practice; model Fletchers values and professional conduct.Provide high-level guidance on HandS, FM, office and logistics issues; ensure offices are well-managed and safe for all visitors and colleagues.Essential Skills And ExperienceEstates and Facilities ManagementProven experience in managing a nationwide multi-site estate, with strong knowledge of facilities management, office services, logistics, and HandS compliance.Demonstrable success in integrating new offices with minimal disruption.Strong background in supply chain and budget management, maximizing value, negotiating effectively, and maintaining high service standards.Health and Safety and ComplianceIn-depth knowledge of HandS legislation, compliance systems, and risk management (DSE, Fire, First Aid, PPM, etc.).Experience implementing and maintaining robust compliance frameworks across multiple sites.Ability to lead on Disaster Recovery and Business Continuity planning, ensuring operational resilience.Operational ExcellenceTrack record in implementing scalable processes to support growth.Expertise in coordinating logistics and FM services to ensure smooth operational support.Strong organisational and project management skills to deliver seamless estates and facilities operations.Leadership and People ManagementExperience in leading and developing multi-disciplinary support teams (Facilities, Front of House, Post).Skilled in coaching managers and supervisors, driving performance and development.Strong role model of values, professionalism, and collaboration across teams.Front Of House and Colleague ExperienceProven ability to deliver first-class colleague and visitor experience through FoH leadership.Experience aligning FoH services with executive support teams for consistent service across sites.Technical ExpertiseAbility to provide high-level advice on estates, facilities, logistics, and HandS matters.Strong problem-solving skills and proactive, pragmatic approach to challenges.Go-to estates and facilities expert for colleagues at all levels, including senior leadership.Personal AttributesStrategic thinker with attention to detail and forward planning.Excellent communicator with ability to influence and build relationships at all levels.Resilient, adaptable, and confident in managing change in a fast-growing organisation.We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.About Fletchers GroupFletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with rankings in The Legal 500 and Chambers and Partners. Following acquisitions, we have evolved into the Fletchers Group with ongoing growth plans. We work across England with offices in Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton and Cambridge. We offer hybrid and flexible working practices balancing home and office collaboration. We aspire to be the best place to work in the legal sector.Our workplace culture is inclusive, informal, and supportive, with a focus on wellbeing and happiness. We offer strong hybrid working arrangements. We value connection and collaboration, with clear paths for development from apprenticeships to leadership. We invest in development with many colleagues pursuing qualifications. We reward high performance with a competitive base pay and bonus structure. Join us and be part of a growing law firm redefining what it means to work in legal services.Fletchers Group is an inclusive employer with a diverse workforce. We welcome applications from all backgrounds and are committed to a culture where everyone can thrive. We support Disability Confident and other diversity standards to reflect our ethos.

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