12-Month Fixed-Term ContractBased: NW London/Hybrid workingAre you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we''d love to hear from you.We''re looking for a Supporter Services Team Leader (Engagement and Contact) to join our client''s fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation''s commitment to outstanding service while driving continuous improvement across supporter engagement.About the roleAs Team Leader, you''ll oversee the day-to-day delivery of supporter contact services, ensuring enquiries, complaints and supporter requests are managed efficiently, professionally and with empathy. You''ll lead and develop a small team, manage relationships with key stakeholders and third-party providers, and play a pivotal role in ensuring compliance with fundraising regulations, GDPR and best practice.This is a varied role where no two days are the same. From implementing new processes and improving supporter journeys to analysing performance data and leading on complaint resolution, you''ll help shape an exceptional supporter experience across the organisation.Your role as Supporter Services Team LeaderLeading and motivating the Engagement and Contact team to deliver outstanding ..... full job details .....