CONTACT CENTRE TEAM LEADERMANCHESTER - HYBRID UP TO £35,000 + £45,000 OTE + GREAT BENEFITS THE OPPORTUNITY:Get Recruited are working exclusively with a well-established, customer-focused business that''s looking for an experienced Contact Centre Team Leader to join their team.This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity.They''re looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn''t a role where you''ll be expected to make sales calls yourself, but you''ll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance.This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role.THE ROLE:Lead, coach and motivate a team to achieve sales, retention and customer service targets.Drive a stronger outbound sales culture by building confidence and engagement across the team.Support advisors with consultative selling techniques and help maximise every customer opportunity.Monitor individual and team performance, using coaching and regular 1-2-1s to improve ..... full job details .....