Transport & Allowances OfficerTemporary Contract (up to 3 months) | 37 Hours Per Week£13.45

Not every office job is the same.
If you enjoy variety, solving problems and making a real difference every day, keep reading.
We are looking for a Transport & Allowances Officer to join the Access to Learning Team within Children's Services. You'll help organise school transport for Plymouth students, many of whom have Special Educational Needs and Disabilities (SEND).
No two days are alike. Plans can change quickly and you'll need to think on your feet to ensure students get where they need to be safely and on time.

What you'll be doing

• Planning and coordinating school transport routes across Plymouth and surrounding areas
• Using planning software to produce cost-effective routes that meet transport guidelines
• Responding to a high volume of calls as part of a shared team rota
• Working with schools, transport providers, parents and colleagues to resolve issues quickly
• Making decisions when unexpected changes arise
• Ensuring transport arrangements are accurate and up to date

What we're looking for

• Strong customer service skills
• Confidence handling high volumes of telephone enquiries
• Good knowledge of Plymouth, local road networks and surrounding areas
• Experience using Microsoft 365 applications
• Ability to work independently and as part of a team
• Strong organisational skills and attention to detail
• Calm approach when working in a fast-paced environment
• Experience of MRI Education would be beneficial, although training will be provided.
   

This is a 37-hour per week role, Monday to Friday.

This role is hybrid, with one day in the office per week and additional office attendance required in line with business needs. The remaining days can be worked remotely.

This role suits someone who enjoys solving problems, managing competing priorities and working as part of a team that helps children access education every day.

If that sounds like you, apply now!