IT Service Delivery Manger 55,000 - 65,000 + 7,500 car allowance, up to 20% bons and extensive benefitsFull Time / PermanentHybrid / Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: Management of the IT Service Desk in alignment with ITIL principles.Configuration and deployment management for end user compute estate.Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSATSupplier relationship management including SLA reviews, contract review, supplier processes and documentation.Tender and commercial Management including IT procurement and negotiations.To support the drive of Digital Transformation and AI adoption within the businessCarrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.To advise on the latest technologies and innovations that will enhance business IT systems Experience required: Proven experience working as an IT Service Delivery ..... full job details .....