Fire and Security Operations Manager – South East London - £50,000

Role Overview:
We are seeking an experienced Fire and Security Alarm Operations Manager to oversee the seamless delivery of reactive, remedial, and compliance-based fire safety services, including fire risk actions and minor works. The role involves first-line leadership of a field-based engineering team and coordination with external contractors, ensuring all activities align with contractual service level agreements and company quality standards.

This hybrid position requires a dynamic individual who thrives both in the field and in a structured office environment, with a focus on operational efficiency, health and safety compliance, and customer satisfaction.

Salary Package:

- £45,000 - £50,000
- Company Car
- Bonus to be discussed
- Hybrid working

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Key Responsibilities:

- Oversee and manage day-to-day reactive, remedial, FRA-related, and small works calls, ensuring timely engineer response in line with KPIs.
- Track and resolve aged service calls and exceptions, maintaining performance metrics.
- Coordinate and manage field-based engineers, subcontractors, and small works teams to ensure consistent quality delivery.
- Implement works arising from fire risk assessments and liaise with specialist subcontractors when needed.
- Conduct post-inspections to validate service quality and engineering performance.
- Collaborate closely with internal teams including Engineering Support, Procurement, Health and Safety, and Business Services.
- Enforce and promote health and safety practices across all operational activities.
- Provide operational support coverage in the absence of key leadership roles.
- Continuously evaluate service workflows and identify opportunities for improvement.
- Maintain and review engineer timesheets, escalate operational concerns, and provide ongoing feedback to drive high performance.

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Key Interfaces:

- Contract and Operations Management
- Engineering Leads and Supervisors
- Field-based Engineers
- Service Desk Administration
- Fire Risk Assessment and HandS Teams
- External Subcontractors and Vendors

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Requirements:

- Solid technical understanding of fire alarm systems, door entry, access control, and CCTV.
- Prior hands-on experience managing or working alongside engineering teams.
- Familiarity with health and safety regulations and standards in a field service environment.
- Strong organizational and time management skills.
- Proficient in Microsoft Office applications (Outlook, Excel, Word).
- Excellent communication, both written and verbal, with the ability to engage at all levels.