Your new company You''ll be joining a forward-thinking organisation that prides itself on delivering high-quality digital services and long-term value to its retained clients. You''ll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad-hoc support requests, and small to medium-sized projects. This is an opportunity to become part of a collaborative, people-focused environment where delivery excellence is at the heart.Your new roleAs Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality outputs. You will work closely with internal teams - including Project Leads, technical specialists, and business stakeholders - to select the right delivery approach for each engagement.Your responsibilities will include gathering requirements, producing briefs, writing user stories and acceptance criteria, and ensuring that all work meets our definition of ready. You''ll support your team in scoping, estimating, capacity planning, and creating clear delivery roadmaps. You''ll also ensure strong governance, maintenance of JIRA boards, accurate reporting, and effective use of documentation across each project.A key part of your role will be monitoring progress, managing risks and issues, taking corrective action when needed, and ensuring that outputs meet defined requirements and gain client sign-off. You''ll ..... full job details .....