Job Title: Residents ManagerReports to: Estate DirectorLocation : East LondonSalary : up to 45,000 depending on experienceOverview:We are looking for an experienced and dynamic Residents Manager to lead the on-site team in delivering an exceptional living experience to residents and visitors. This role involves overseeing concierge, security, and amenity teams, managing resident engagement, and supporting various operational and compliance functions on-site.Key Responsibilities:Resident Experience and Community Engagement- Manage front-of-house services including concierge, security and maintenance teams.- Take full ownership of the resident journey from move-in onwards, continuously seeking to enhance the customer experience.- Implement strategies to improve resident engagement and foster a sense of community through events and initiatives.Operational Management- Support all aspects of site mobilisation, working with internal stakeholders and third-party contractors.- Ensure all mobilisation tasks are recorded, completed efficiently, and contribute to a smooth resident on boarding experience.- Act as a key liaison between stakeholders to maintain strong communication and service standards.Risk, Health and Safety Compliance- Take ownership of risk management routines using in-house systems.- Conduct or oversee routine risk assessments and ensure compliance with health and safety standards.- Monitor and supervise on-site contractors and respond to emergency queries, including ..... full job details .....