IT Service Design ConsultantLuton6 - Month Contract Paying up to 550p/d (Outside IR35) Responsibilities:Lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program.Define and own the Service Design and Transition strategy for the M365 tenant migration and Windows 11 upgrade.Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices.Conduct impact assessments and readiness reviews across technical, process, and people dimensions.Develop and maintain Service Design Packages and Service Transition plans.Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths.Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness.Manage service acceptance criteria, ensuring successful transition into BAU operations.Provide reporting and assurance to programme leadership on service readiness and transition progress.Experience required:Proven experience in IT Service Design and Transition roles within enterprise-scale programmes.Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).Familiarity with endpoint service transition for Windows 10-11 upgrades.Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual ..... full job details .....