Customer Service and Internal Sales ManagerLeeds - on-site 45,000 - 50,000Manufacturing and FMCG industryClient DetailsOur client are a leading manufacturing business supporting a UK customer base, predominately within the FMCG space. They are now looking for a Customer Service and Internal Sales Manager to lead an internal CS and Internal Sales functionDescriptionLead and manage a team of Internal Sales Administrators, developing capabilities and performance across the teamDrive order management and processing activities across the team, ensuring accuracy and in line with SLA''sDrive up-selling and cross-selling across the team when supporting existing B2B customers, supporting again growth and commercial objectivesSet individual and team performance metrics, monitor KPI''s and deliver regular performance feedbackWork closely with senior leadership to ensure the functions strategy aligns to wider business objectivesEnsure customer accounts are best managed, ensuring a high level of customer satisfaction and repeat businessImplement best practise and strong processes around Customer Service, Internal Sales and CRM usageSupport complaint resolution process Support the business in maintaining adherence to ISO standardsProfileExperience managing a Customer Service or Internal Sales functionStrong people leaderExcellent communicatorUnderstanding of order fulfilment / supply chain processKnowledge of ISO9001 (desirable)Job OfferThis is an exciting opportunity to join a ..... full job details .....