As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You''ll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting.To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with:Experience working with large and complex data sets, turning insights into practical business actions.Confident in creating clear, accurate reports and materials.Good time management skills, with the ability to stay organised and meet deadlines.Comfortable working with and supporting senior stakeholders across different teams.Good understanding of compliance, regulatory requirements, and customer experiences (CX).Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on.Some other highly valued skills may includeGood communication skills.You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role can be based in London ..... full job details .....