Overview

Head of Client Services – Independent Marketing AgencyChelmsford Area/ Hybrid - £70 - £90K DOEAre you a strategic leader with a passion for client excellence and a track record of delivering high-impact, multi-channel campaigns? We’re seeking a

Head of Client Services

to join a fast-growing, independent agency and help shape the future of client partnerships.About the Role

As a senior partner within the leadership team, you’ll oversee the Client Services function—driving quality, innovation, and growth across a diverse portfolio of ambitious clients. You’ll be responsible for elevating client relationships, mentoring a high-performing team, and ensuring our work consistently exceeds expectations.This is a hands-on leadership role with active involvement in strategic planning, campaign activation, and operational development. You’ll also contribute to agency-wide initiatives and play a key role in new business efforts.Key Responsibilities

Lead and inspire the Client Services team, setting clear goals and fostering a culture of excellence.Oversee senior-level client relationships, ensuring satisfaction, retention, and revenue growth.Collaborate with agency leadership to drive operational best practices and commercial effectiveness.Champion a consultancy mindset—encouraging upstream strategic conversations with clients.Support and lead new business pitches, identifying and mentoring team members to contribute effectively.Help evolve remuneration models and scale efficiencies across the agency.What We’re Looking For

A seasoned client services leader with experience managing large, multimedia accounts.Deep expertise in multi-channel planning, marketing strategy, direct response, and brand development.A collaborative communicator who thrives in a fast-paced, entrepreneurial environment.Proven ability to lead teams, build trusted client relationships, and drive commercial success.A strategic thinker who’s also hands-on and committed to delivering high-quality work.Why Join Us?

We’re an independent agency doing bold, transformative work for clients who value innovation and strategic thinking. You’ll be part of a leadership team that’s collaborative, forward-thinking, and committed to continuous improvement.Ready to take the lead?

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