Key ResponsibilitiesDelivery andamp; Resourcing OperationsLead the operational resourcing strategy to ensure bench andlt;10% and utilisation andgt;85%.Resolve allocation conflicts of consultants, balancing client needs, commercial priorities and employee satisfactionEstablish transparent resourcing processes with structured escalation management, enabling confident and fair decision-makingImplement scenario planning and agile resourcing mechanisms to manage demand shocks and maintain delivery continuityCommercial andamp; Financial DisciplineDrive robust governance to ensure a high percentage of billable hours are invoiced with write-offs consistently below 10%Minimise PO underspend and optimise revenue capture across engagementsOversee commercial prioritisation of resourcing to maximise return on investment and business performanceCompliance andamp; Risk ManagementEmbed a strong compliance culture covering time tracking, skills management, and delivery status reportingEnsure consistent and accurate operational reporting to reduce delivery risksMonitor and improve adherence to delivery frameworks and standardsSkills andamp; Workforce PlanningMaintain a forward-looking inventory of workforce skills to anticipate delivery gaps and proactively reduce bench riskAlign future talent supply with demand forecasts to enable long-term scalabilityEnable case study production and contribute to improved cNPS (Client Net Promoter Score) through strong delivery governanceStakeholder ..... full job details .....