Job Title: Customer Service Representative Location: Liverpool - Hybrid Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus Job Type: Permanent, Full Time Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pm About the role An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it''s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We''re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What you''ll be doing Crushing Your Goals and KPIs: Every day, you''ll have the chance to hit exciting targets and make a real impact on our team''s success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You''ll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You''ll turn difficult situations around with your ..... full job details .....